RecreateCX
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AI-native contact center

Every customer gets an answer.

AI answers your calls, chats and messages the moment they arrive — answers the question, books the job, takes the details — and passes anything it shouldn't handle to your team, with the whole conversation already written down.

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Product walkthrough

See the AI answer, act, and hand over.

Follow real product flows from a completed phone order to a human handoff, digital conversations, one agent workspace, live operational answers and controlled changes.

02:06
RecreateCX product walkthrough using demonstration accounts. Includes AI-generated narration.
Read the video transcript

Narrator: Welcome to RecreateCX. The AI-native contact center.

AI assistant: Just so you know, you're speaking with an automated AI assistant. You can ask for a person at any time.

Customer: I'd like two Margherita pizzas and one garlic bread.

AI assistant: Got it. All set. Your order is confirmed as order number 1042 for Tyler. The total is $34, and it should be ready in about 20 minutes.

Narrator: Every outcome is captured automatically: the order, the AI actions, and the complete engagement trail.

Customer: I don't want to place an order right now. I have something urgent to discuss with the owner. Can you forward this call to the owner?

AI assistant: Okay. Let me get you to a person who can handle that. Connecting you to a team member now. One moment.

Narrator: When urgency calls for human judgment, the agent receives the reason, the conversation, and the customer context before answering.

Narrator: The same intelligence works in chat. It draws on live business knowledge, takes the customer from a question to a completed order, and records the outcome automatically. When a person is needed, the full conversation, the reason for escalation, and a concise AI summary move with the handoff. The customer never has to start again.

Narrator: And because voice, chat, text, email, WhatsApp, and social share one workspace, agents see one continuous customer story, not a collection of disconnected channels.

Narrator: Operators can ask what is happening right now, in plain English. They can also request a configuration change, review the exact difference, confirm it, and reverse it later.

Narrator: RecreateCX. AI-native. Human when it matters.

01 / 07   Product tour

See the whole operation at a glance.

Live queues, agent states, service levels and interaction volume come together in one operational view, so the next decision starts with the full picture.

The RecreateCX dashboard showing interactions today, answer and abandonment counts, average speed of answer, service level, live queues, agent states and hourly interaction volume.
RecreateCX operational dashboard. Demonstration account.

Three things, on every conversation

Everything on this site is one of these. It is worth knowing which one you are shopping for.

01  Answer

The AI takes the conversation

It picks up in about a second on any channel, answers from your own content, books the appointment or takes the details, and acts in your systems through a permissioned, audited connection. When it should not handle something, it hands over — to the right queue, with the context already on the agent's screen.

How the AI works →

02  Assist

Your people get help while they work

A suggested reply grounded in your knowledge base, next-best actions, and live sentiment while the conversation is still open. After the call, the summary and a suggested disposition are written for the agent rather than by them.

Supervision & quality →

03  Improve

You find out what actually happened

Every transcribed call and ended chat graded against your own QA form — not a 2% sample — with calibration to check your reviewers agree. Reporting by queue, agent or number, or asked in plain English and saved to re-run weekly.

Reporting →

Measured, not claimed

Every figure here came off the production system. Where something has not been measured, the security page says so rather than implying otherwise.

1.17s
To the first word
From the call being answered to the AI speaking, measured in production.
549,000
Calls, zero failures
A three-hour soak on real infrastructure, not a model of one.
6
Channels, one queue
Phone, chat, SMS, email, WhatsApp and social routed by the same engine.
$0
Per seat, ever
A flat monthly fee plus usage. Adding a teammate costs nothing.

What "AI-native" means here

Every vendor in this category now claims it. The difference is architectural, and you can hear it on the call.

The usual approach

A bot placed in front of a phone system

The bot and the contact center are separate products stitched together. So the handoff loses context and the customer repeats themselves; the bot can't be supervised, recorded or reported on beside your team; and a caller who wants a person has to get past it first.

How this is built

An agent the router rings like any other

The AI is an endpoint the distributor dials exactly as it dials a person, so it inherits the whole platform: queues, skills, transfers, recording, wallboard, supervision and reporting. A handoff is an internal transfer rather than an integration, which is why the context survives it.

01

It cannot go off-script

Platform guardrails sit in a locked layer your own instructions cannot override, and the AI discloses that it is an AI. Every action it takes runs through an audited sandbox where writes need confirmation and are rate-limited.

02

It never leaves dead air

If the model is unavailable for any reason, the call routes to a person instead. Failing to a human is the designed behaviour, not an error path someone remembered to add.

03

It answers from your content

Upload what your business actually knows and the AI retrieves from it — on voice and on chat — instead of guessing or escalating a question you have already answered in writing.

A complete contact center underneath

The AI is the part you notice first. What makes it usable at work is everything it is standing on — and all of it is on every plan.

Routing & queues

Skills with proficiency levels, seven distribution strategies, priority and VIP boosts, overflow, service-level targets, wait announcements and callbacks.

Every channel, one queue

Phone, web chat, SMS, email, WhatsApp and social share one set of flows and one team, with separate capacity per channel so a voice call is never interrupted by a chat.

Supervision

A live wallboard, plus listen, whisper and barge on calls and chats — including on a conversation the AI is currently handling.

Quality management

Scorecards, calibration and coaching, with an LLM grading every transcribed call and ended chat against your own QA form rather than a 2% sample.

Workforce management

Erlang-C staffing forecasts at 15, 30 or 60-minute intervals, shift scheduling, and coverage measured against forecast demand.

Reporting

By queue, agent or number, exportable as CSV — or ask a question in plain English and save the answer as a report that re-runs on a schedule.

See every feature

It connects to what you already run

Named because they are wired and working, not because a logo grid looks reassuring.

Carriers

Telnyx and Twilio, or any SIP trunk you already have — keep your numbers and your rates.

Sign-in

Google, Microsoft, generic OIDC and SAML 2.0, with SCIM provisioning and deprovisioning.

Messaging

WhatsApp, Messenger and Instagram as first-class channels, plus SMS on your own numbers.

Email

Delivery through SendGrid, handled as tickets with a sticky owner rather than a shared inbox.

Your own systems

The AI reaches your tools through MCP — every call schema-checked, classified read or write, and logged.

Webhooks

Events pushed to whatever you already run, so the platform can drive your systems rather than sit beside them.

REST API

Scoped API keys over the same API the console uses. Nothing is held back for an integrations tier.

Billing

Stripe, so card details never touch us.

Missing something you need? Tell us — at this size, that conversation genuinely sets the order of work.

Two ways to sell contact center software

Most platforms in this category are sold per seat, with the AI as an add-on and the useful features held back for higher tiers. We made the opposite choice on each.

 The usual modelRecreateCX
Adding your eleventh agentAnother licence, every month Included — you move up a plan only when you outgrow the seat count
AI agents, on every channelA paid add-on, often charged per resolution — and usually voice only On every plan, including the free one
Feature availabilityTiered — supervision, quality and workforce cost extra Every feature on every plan
Finding out the price"Contact sales" Every rate published, including per-minute usage
Getting startedAn annual contract and an implementation fee Sign in with Google — no card, no contract
Your phone numbersBought through the vendor Take numbers from us, or connect your own carrier and keep your rates

No licences. No seat fees.

Plans differ by how many people you have and how much usage is included — never by which features you are allowed to touch.

Free 1 month free
$0 first month
  • Up to 3 agents — no per-seat fee
  • All features + AI included
  • 1 phone number included
  • $15 of usage credit
  • 1 GB recording storage
  • AI voice 28¢/min
  • Phone calls 2¢/min
Start 1 month free
Pro On your own
$69/mo
  • Up to 5 agents — no per-seat fee
  • All features + AI included
  • 1 phone number included
  • $20 of usage included
  • 10 GB recording storage
  • AI voice 28¢/min
  • Phone calls 2¢/min
See what's included
Small Business For a team
$199/mo
  • Up to 30 agents — no per-seat fee
  • All features + AI included
  • 3 phone numbers included
  • $75 of usage included
  • 50 GB recording storage
  • AI voice 27¢/min
  • Phone calls 2¢/min
See what's included
Scale For a floor
$499/mo
  • Up to 200 agents — no per-seat fee
  • All features + AI included
  • 5 phone numbers included
  • $250 of usage included
  • 200 GB recording storage
  • AI voice 25¢/min
  • Phone calls 2¢/min
See what's included

A ten-person team on Pro pays $69 a month plus usage — not ten licences. Once more than one person answers, Small Business is the plan — five times the seats and nearly four times the included usage of Pro, at a lower AI rate. Email and web chat are free; you are never charged per message. Every plan runs the same AI — OpenAI's newest realtime speech-to-speech model, gpt-realtime-2.1 — so the rate changes with the plan and the model never does. Full rate card

Questions buyers raise

Is the AI good enough to put on our main line?
Judge it yourself before you decide. Point a number at it and listen — that takes a few minutes and costs nothing on the free plan. It answers in about a second, handles the call, and hands to a person the moment it should.
What happens when the AI can't help?
It transfers to the right queue, and everything it gathered — why it is handing over, and the details it collected — is on the agent's screen before they say hello. It never dead-ends a caller: if the AI is unavailable for any reason, the call goes to a person.
Can we keep our numbers and our carrier?
Yes. Connect your existing SIP carrier and keep the numbers and rates you have today, or take numbers from us. Nothing about your numbering is locked to us either way.
How long does setup take?
An afternoon for a working line — a flow, a queue, your team signed in. We will build the first one with you rather than hand you a documentation link.
You're a small company. Why take the risk?
A fair question, and we would rather answer it than dodge it. There is no contract to leave, your numbers are portable, your contacts export to CSV, and the privacy tools export everything held against a phone number. How we work with early customers.
Will this pass our security review?
Send us the questionnaire. Security & reliability documents isolation, encryption, privacy tooling, sub-processors and the failure drills we ran — including what we have not done, such as SOC 2.
Try it on your own line

Hear it answer, then decide.

Sign in, point a number at an AI agent, and call it yourself. Thirty days free with a real phone number and a working AI receptionist — not a limited demo.

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