RecreateCX
Start free
Company

Contact center software
shouldn't cost per person.

The tools that let a business answer its customers well were built for enterprises and priced per seat. That made sense when a seat meant a headset and a desk. It makes much less sense when an AI is handling most of the conversations.

Why we built it this way

Three decisions shaped the product, and everything else follows from them.

01

AI belongs in the router, not beside it

Most vendors added a bot in front of an existing phone system, which is why handoffs lose context and the bot cannot be supervised or reported on. Here the AI is an agent the router rings like any other, so it inherits queues, transfers, recording and reporting.

02

Charging per seat is the wrong meter

When AI handles a growing share of conversations, per-seat pricing charges you for the wrong thing — and it punishes you for adding the part-time weekend person. We charge a small flat fee and for usage. Adding a teammate is free.

03

Everyone gets the whole product

Feature gating exists to create upgrade pressure, not because features cost anything to enable. Plans differ by capacity and included usage. A one-person business gets the same routing engine, the same AI and the same reporting as a 200-seat floor.

Where we are

RecreateCX is early and run by a small team. We would rather you knew exactly what that means than found out later.

  • The platform runs real contact centers in production today.
  • We publish what has actually been tested — see security & reliability — with measured numbers rather than modelled ones, and the gaps named rather than omitted.
  • We build and run the whole stack ourselves: the routing engine, the AI, the telephony edge. A fix is ours to make rather than a vendor's to schedule.

How we work with early customers

  • You talk to the people who build it. No tiered support queue, no account manager relaying questions.
  • We answer within one business day, usually much faster. Something broken on a live call path is an interruption, not a ticket.
  • Onboarding is done with you. We will sit with you to build the first flow, point a number at it and listen to the AI answer before you commit to anything.
  • What you ask for changes the roadmap. At this size that is simply true, and it stops being true later — which is the honest argument for starting now.
  • No contract to start. The free plan needs no card, and paid plans are monthly.

Questions before a purchase

Can we get a security review?
Yes. Security & reliability documents tenant isolation, encryption, privacy controls, sub-processors and the failure drills we have actually run, including what has not been done. Send your questionnaire and we will answer it properly.
Do you have SOC 2?
Not today, and we will not imply otherwise. If your procurement requires a report before you can sign, tell us and we will be straight about timing rather than stall you through an evaluation.
Who processes our data?
The sub-processor list names every third party that can touch customer data, what each one is used for, and where it sits.
What if you go away?
A fair question to ask any young vendor. Your numbers are portable — you can bring your own carrier — your contacts export to CSV from the console, and the privacy tools export everything held against a phone number. There is no contract to leave.
Will you build something we need?
Often, yes, and we will tell you plainly when the answer is no or not soon. At this size customer requests genuinely set the order of work.
Contact

Talk to us.

Questions, a security review, a migration, or something you need that we don't do yet.

support@connect-cx.com

RecreateCX

California, USA
support@connect-cx.com

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