Industries

What a missed call costs
depends on what you do.

The platform is the same everywhere. What changes is which calls the AI should take, which ones must reach a person immediately, and what one unanswered ring is actually worth to you. That last number is usually the one that decides this.

Start with the arithmetic

Before any feature comparison, it is worth knowing what the problem costs. Three numbers you already have are enough.

01

What is a customer worth?

Not the first sale — the whole relationship. A dental patient, a maintenance contract, a repeat trade customer. This is almost always larger than people assume when they think about a missed call.

02

How many calls do you miss?

Your phone bill or carrier portal will tell you. Count out-of-hours and engaged separately — both are lost, but they are lost for different reasons and are fixed differently.

03

What share would have bought?

Be conservative. Even at one in ten, the answer usually dwarfs a $69 monthly fee — which is why we would rather you did this calculation than read our adjectives.

A worked example

A two-van plumbing firm misses 8 calls a week — on jobs, driving, or after hours. Average job $280. If only one in four of those callers would have booked, that is $560 a week, or about $29,000 a year, going to whoever picked up instead.

Illustrative arithmetic with numbers you should replace with your own — not a claim about results. The point is the shape: for most businesses the lost revenue is an order of magnitude above the software.

By industry

Each of these covers the calls worth automating, the ones that must always reach a person, and what setup actually looks like.

Home services & trades

You cannot answer with your hands full

Plumbing, electrical, HVAC, roofing, locksmiths, cleaning. Calls arrive while you are under a sink or on a roof, and the caller rings the next name on the list within a minute. Emergency work is the highest-value call you get and the one you are least able to answer.

For home services →

Dental & medical practices

Reception cannot do both jobs at once

Answering the phone or looking after the person at the desk — never both. New-patient enquiries are worth the most and are the ones most likely to ring off. Recording disclosure and privacy tooling matter more here than almost anywhere.

For practices →

Property & lettings

Three audiences, one number, and out-of-hours emergencies

Tenants reporting faults, landlords chasing updates, applicants asking about a listing. A burst pipe at 2am is both the call you most need to take and the one nobody is awake for.

For property →

Retail & e-commerce

The same question, several thousand times

Where is my order, can I return this, do you have it in stock. High volume, low complexity, arriving on whichever channel the customer prefers — and every one of them handled by a person today is margin.

For retail & e-commerce →

Professional services, veterinary practices, salons and clinics run the same patterns — new enquiry, booking, an urgent exception that must reach a person. If yours is not listed, tell us what your calls look like and we will tell you honestly whether this fits.

What every one of them has in common

The industry changes the script. It does not change the shape of the problem.

  1. 01

    Most calls are a handful of questions

    Opening hours, price, availability, where you are, can I book. In every industry we have looked at, a small number of question types cover the large majority of calls — which is precisely the part worth automating.

  2. 02

    A minority genuinely need a person

    Clinical, legal, financial, emotional, or simply unusual. The value of automation is not answering these; it is making sure the people who can are free when they arrive.

  3. 03

    The expensive calls come at the worst time

    Out of hours, mid-job, during the lunchtime rush. Coverage, not intelligence, is what usually recovers the money.

  4. 04

    Nobody knows what they are missing

    Missed calls leave no record in most small businesses. The reporting is often the first time an owner sees the size of the problem — which is why the free plan is a real number rather than a slide.

Find out on your own line

An afternoon tells you more than we can.

Point a number at an AI agent, describe your business once, and call it. The free plan is a real number, not a demo.

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