Everything a contact center needs,
on every plan.

Fourteen widgets, one canvas

Play a greeting or a prompt. Collect a keypress and branch on it. Branch on business hours against a schedule you keep in one place, or on conditions — where the call came from, what the caller entered, what time it is. Look a value up in your own systems and branch on the answer. Set a variable and carry it through the call. Put the caller in a queue, take a voicemail, take a callback request, ask for a satisfaction rating, or hand the conversation to an AI agent — with a dedicated widget for choosing between AI and a person.

One flow, every channel

The same flow serves voice and digital, so a web chat and a phone call enter identical logic and land in the identical queue — you maintain one thing, not one per channel.

Flows are versioned with a note on each save and a history you can read, and there is a Test button — so changing what happens on your main line is not an act of faith.

The standard set

Grouped by queue, agent or number, over any date range: total handled, answered, abandoned and abandon rate, average speed of answer, average handle time and service level. Exportable as CSV, and schedulable so it arrives by email without anyone remembering to run it.

Asked in plain English

Ask a question the report builder cannot express — a pivot, a top-N, a time-of-day window — and keep the answer as a saved report. It re-runs through the same engine that produced it, so the numbers match by construction rather than because a second implementation agrees.